We are proud to announce that Serve and Protect CU has received a Feefo Gold Trusted Service Award for 2020, based on real feedback from you, our members.
Throughout 2019, we used the independent online review platform – Feefo – to collect feedback and insights from our members. Feefo’s Gold Trusted Service is awarded to organisations who collect at least 50 Feefo reviews in a calendar year and have achieved a service rating of at least 4.5/5.
The feedback we received throughout the calendar year was overwhelmingly positive. On average, Serve and Protect CU received a service rating of 4.9/5 from over 750 reviews, with 91% of respondents stating they would recommend the credit union to their friends, family or colleagues.
We are aiming to gain even more feedback from our members in 2020, as we strive for service excellence at every touch point. We will continue to listen to the feedback of you, our members, to improve the products and service we offer.
We’d like to thank all our members who provided feedback to us in 2019. Without you, we wouldn’t have been able to achieve this unique accreditation.
Remember – if your colleagues or family members are not a member of Serve and Protect CU, recommend our service. They can join today for free at: www.serveandprotectcu.co.uk